Terms and Conditions


Anyone can use HealthEminds’ Services in accordance with the terms and conditions, so please carefully go through the HEM terms and conditions to access and make use of HealthEminds online services.

“HealthEminds”, “HEM”, “we”, “our” or similar terminology are in reference to HealthEminds Pvt. Ltd. “Client”, “You”, “your” or other similar terminology are in reference to you as a user of HealthEminds services.

Applicability of terms:

These terms and conditions are applicable to your usage of the HealthEminds website and to your receipt of any of our services through the website.

IMPORTANT: HealthEminds is a technology provider that enables access to online therapy, healthcare professionals and payment and billing of services. HealthEminds services do not include medical care. The use of our online services is not meant for emergencies. At any time if you think you have a medical or mental health emergency or contemplating suicide call your local emergency number or go to the closest emergency room.
Nature of services

HealthEminds is an online health platform that offers clients to connect with expert healthcare professionals (who have been authorized by HealthEminds to use the platform for delivering their services) and obtain one to one online therapy consultation with any of them depending on your area of concern. Our Panel consists of, but is not limited to, psychiatrists, psychologists, counselors, life coaches, nutritionists, general practitioners, gynecologists, alternative therapists, homeopaths and speech and hearing therapists. All healthcare professionals on the HealthEminds panel are screened and have active and updated licenses, which can be viewed on their profile pages.

HealthEminds, an online health platform, offers services that include/are :

  • In compliance with HIPAA client anonymity and confidentiality policies (refer to the Privacy Policy)
  • Electronic audio-video consultations /online sessions with related healthcare professionals
  • Online session schedules, online assessments, message packs, reminders, refunds, blogs, related literature and other services related to online therapy
  • Offline programs for corporates and educational institutions

Registration

Our services are conducted via the internet. In order to schedule or book a session with the healthcare Professional you are required to write to info@healtheminds.org and make the payment online. Before scheduling the online session refer to the technical specifications required to conduct the online session. The information collected includes, but is not limited to your name, address, email address, telephone number, health information and the nature of the services you are requesting. Carefully go through user consent section before booking a session with one our of healthcare professionals.

Limitation of Liability

HealthEminds Platform neither takes responsibility/warranty for the services nor promises any outcomes. We try our best to get the best professionals on board and address issues that may arise related to technology and payment for the services. The client and the healthcare Professional are in charge of what goes on in the consultation session. Therefore the payment for the online consultation is for the time of the service offered and not to any result of the service. The clients are responsible for any and all decisions/actions they take in their lives and the HEM or the healthcare Professional can not be held responsible for it.

In case you are not satisfied with what is happening in therapy, you are encouraged to discuss your concerns with your Healthcare professional, who welcomes feedback, so that your concerns can be responded to and addressed. Feedback will be taken seriously and looked into with care and respect. If you feel still feel that your healthcare professional is not a good fit for your needs, you may request to be referred to another professional and are also free to end therapy at any time. You can also write to us on info@healtheminds.org

Healthcare professionals

HealthEminds will provide details for each of healthcare professionals that are part of our panel. The healthcare professionals are responsible for providing the relevant information regarding their education, training, experience, specialties etc.

Healthcare professionals at HealthEminds all have degrees and certifications in their area of specialization and expertise. HealthEminds makes all efforts to verify the credentials of all healthcare professionals, however, is not responsible for the credentials provided and disclaims any liability for fraudulent credentials or claims by healthcare professionals.

HealthEminds disclaims any and all liability for any content the healthcare professionals’ post on their blogs and otherwise including accuracy and reliability of any information. Information written on the blogs is for informational and educational purposes only and is completely owned by the Author. HealthEminds takes no liability for the validity of the information or your reliance on it.

HealthEminds healthcare professionals have a contractual relationship with us under which they are allowed to use our platform and technology to provide services to you. We assume no responsibility for the actions, advice or any other information they provide through the HealthEminds platform.

Terms of participation

We do not provide services to under 18 age group or any other emergencies

HealthEminds can terminate the association or services for any user/client who violates terms and conditions, disturbs the website’s functioning or abuses other users.

Termination

Either HealthEminds or the client may terminate this Agreement at any time.

  • You are free to stop using these services at any point of time. It is preferred that the termination is an informed one rather than an abrupt one. And you are also requested to communicate to your health professional about your expectations, disappointments or grudges in case you have any. HealthEminds has the right to terminate services if at any point in the course of treatment it is discovered that the client has misrepresented their identity.
  • If HealthEminds or the Healthcare professional in charge of the client feels there is inappropriate/unacceptable conduct, intent or behavior (violence, threat, verbal/physical abuse) on the part of the client or in the event of any breach of this agreement by the client or feels that the client has no obvious need to utilize these services. The client will be informed about the reasons for termination.
  • If HealthEminds feels that they are not able to be of help to your kind of problem/difficulty. You’ll be informed about it and advised to seek the help of other professionals outside of HealthEminds.

Monitoring of the website

HealthEminds has the right, but not the obligation, at its sole discretion to monitor and modify, suspend or discontinue any aspect or feature of the website including, but not limited to, content, equipment and/or software required for access or use of this Site. With respect to the content HealthEminds can edit, refuse to post or remove any material submitted to or posted on our website.

Privacy and Confidentiality

We at HealthEminds are committed to protecting your privacy and security and have explained in detail the process and exceptions for the same in our Privacy Policy.

However, there are exceptions to maintaining privacy in the event where anyone presents a serious danger to themselves or another person, if you report physical or sexual abuse of a minor, or if a valid subpoena is received for your records, or your records are otherwise subject to a court order or other legal process requiring disclosure.

You are responsible for ensuring confidentiality with your own computer systems by making sure your never leave your system logged into HealthEminds website.

Changes in terms and conditions

HealthEminds reserves the right to alter the terms and conditions at any point in time. If changes occur, they will be a part of the agreement we have with you as soon as they are posted.

Contact Us

If you have any queries or concerns regarding our terms and conditions, please feel free to write to us at info@healtheminds.org

Important: Communication via email may not be secure, therefore avoid including credit card details and other sensitive information in your correspondence.